Terms & Conditions
Background
When you enrol, you are accepting this agreement.
If the student is under 18, the parent must accept this agreement and complete the enrolment process on their behalf.
Scope
As an Expert Educational Service, we will;
• Provide expert teaching services using all reasonable care and skill
• Employ best practice pedagogies to ensure each session is effective in promoting success for each student
Student’s responsibility
Students should take all measures to ensure they are getting the most value out of our services.
The student must;
• Attend all classes in their program
• Engage in the lessons to the best of their abilities
• Try their best to complete all self-directed tasks and homework tasks set by Ms Calleja
• Only contact tutors through pre-approved communication channels
• Be courteous and respectful to all students, tutors, and equipment in the classroom
• Take care for their safety, and the safety of others
• Follow reasonable directions of all staff
Guarantee
While every reasonable measure is taken to ensure the success of students, Ms Calleja’s Classroom cannot guarantee students will see an immediate improvement in their academic performance. By enrolling, you acknowledge and accept this. Learning is a complicated matter and happens at a different pace for each student.
Payment of fees
You agree to pay the fees associated with your ordinary enrolment. These fees may be paid in full at the beginning of your enrolment (the school term, or the balance thereof).
You may also pay in two or three invoiced instalments.
In either instance, you are committed to paying the entire enrolment. You are entitled to a discount when paying for a full term in one installment.
Discounts will not be granted for partial term enrolments.
Fees for either instance are outlined below
General expendables such as paper, exercise books etc. will be supplied to the student at no cost.
Refund
The ACCC guarantees certain rights for consumers, and we are committed to ensuring that you receive the best service possible. To the point where our services were not delivered as outlined, you may request a refund. This does not include situations where the students do not make improvement, where all reasonable and expected steps are taken to promote improvement by us.
Basis of tuition
All sessions are booked on an enrolment basis, meaning, students will be enrolled in a termly program of tuition, as arranged at the beginning of your enrolment. This enrolment is ongoing on a school term basis.
Consistency
It is expected that students will make reasonable endeavours to attend all scheduled lessons. This ensures continuity in the students learning. Repeated missed lessons reduce the value of tuition. Students are expected to attend their sessions from week 1 of the school term to the final week of the school term.
Teacher
Danielle Calleja has had 30 years’ experience as a classroom teacher in all educational settings. Danielle has the following qualifications:
BA (English); Dip Ed (Double Major English and Drama); Grad Cert (TESOL); Trauma Informed Practice (Evolve WA); a wide range of Professional Development Certificates; TRBWA registered; WWC Check certified, member of English Teacher’s Association WA
Danielle has presented at the following conferences and events to an audience of teachers, health professionals, parents and education specialists:
· Jolly Phonics and Jolly Grammar Professional Development (through International Centre of Excellence)
· AATE ALEA Conference “Retreat to Advance” How teaching Literacy Support Students to write children’s picture books assists their own literacy improvement
· Paint the Swan REaD Conference
· CEWA Virtual Conference “Trauma Informed Practice in a Flexible Seating Classroom for Teens”
Ms Calleja will engage the services of Education Assistants to work with her. All care is taken to ensure that they are the highest quality. All lessons are designed and overseen by Ms Calleja.
Cessation of service & Early Exit
Enrolments are binding for 1 full school term. If you wish cease your engagement with our service, you must provide written notice. Your service may not be terminated prior to the end of your enrolment, unless agreed between Ms Calleja and the client prior to the commencement of the enrolment. This agreement must be made in writing. When you must terminate services prior to the end of the enrolment, the full fee associated with your enrolment is still payable (the balance owing for tuition until the end of the enrolment period).
In special circumstances, the business and the client may agree to modify (in favour of the client) this fee. This modification must be agreed to in writing.
Ms Calleja’s right to terminate services
The business reserves the right to terminate tuition services with no notice period. The business will terminate services in cases where the student has violated the code of conduct, or is acting in an antisocial way.
Cancellations and Missed Lessons Cancellations
If you need to cancel your tuition lesson, you should provide as much notice as practical. Payment is still required for all cancelled sessions within your enrolment. This obligation for payment varies depending on the timeline behind the cancellation. See the table below for a breakdown of fees.
Cancellations due to COVID-19 or reasons preventing attendance in the classroom will not be charged, but a makeup session will be available in the holidays or during the term as availability allows.
Media & Publishing
You acknowledge that from time to time we may photograph or video the happenings at our classroom. You agree to and accept that we may post photographs or videos which include the student on our media channels. We will always seek your approval where photographs/videos show the student distinguishably. We may from time to time publish the achievements of our students via media channels. You accept and agree to the agency publishing this nature of information. We will only ever identify first names and will not publish anything where explicitly stated not to.
Liability (General)
Whilst we will take reasonable care to control what occurs at our classroom, we are not responsible for any personal property that is brought into the classroom. We accept no risk in respect of that personal property. You agree that if the student damages any part of the classroom or property you will, on demand from us, pay the reasonable costs of repairing that damage.
Duty of Care
We are required to take reasonable care of the health and safety of all people who come to Ms Calleja’s Classroom. All Students and their parent or guardian (where the student is under 18 years of age) are expected to comply with our reasonable directions regarding work, health and safety. Where a student repeatedly fails to comply with our reasonable directions, we can terminate the provision of services in the interests of safety.
